FAQ

1) Is support available after one year?

Yes. Your plan includes full product support for 1 year from the date of purchase.

If you need continued support after the first year, you can renew support by paying 1/3rd of your plan amount. This ensures uninterrupted access to our team for assistance, guidance, and issue resolution.

---

2) If I already pay Meta for each message, why do I need to pay for Pabbly Chatflow credits?

Meta and Pabbly Chatflow charge for two different things, and both are billed separately.

• Meta charges you directly for WhatsApp conversations and template messages, as per Meta’s official pricing.
• Pabbly Chatflow charges only platform usage fees, consumed as credits for:
  • Flow execution
  • Automation logic
  • Message handling
  • Broadcasting

Pabbly Chatflow does not add any markup on Meta’s message or conversation charges.

Example (Marketing Template Message)

• Meta’s official charge for a marketing template message in India is approximately ₹0.8631.
• When you use Pabbly Chatflow, you pay:
  • ₹0.8631 directly to Meta (no extra markup)
  • Plus Pabbly Chatflow credits only for automation and platform usage

However, many other platforms bundle Meta charges with their own markup:

• Meta charge: ₹0.8631
• Platform markup: ₹0.2269
• Total charged to user: ₹1.09 per message(approx)

Why Pabbly Chatflow is more cost-effective

• No hidden markup on Meta charges
• Transparent billing (Meta + platform usage separated)
• Lower per-message cost in the long run
• You pay only for what you actually use