How to Set Up Payment Notifications

Payment Notifications allow you to automatically send Meta Approved Templates to customers on WhatsApp whenever a payment is successful or fails.
Follow the detailed steps below to configure both notification events.

1. Open the Payment Notifications Section

1. Go to Dashboard
2. Open WhatsApp Payments
3. Click the Payment Notifications tab (fourth tab)

This page contains settings for both Success and Failure notifications.

2. Set Up Payment Success Notifications

Step 2.1 — Enable Success Notification

Inside the Payment Notifications tab, locate the Manage Payment Success Notifications section.

• Turn ON the Enable Payment Success Notification toggle.

Step 2.2 — Select Order Message

Click on the Select Order Message dropdown.
You will see:

• All Order Messages
• A list of individual Order Messages you previously created

What happens if you select “All Order Messages”?

If you choose All Order Messages:

• The selected Meta Approved Template will be applied to every payment success, regardless of which Order Message was used.
• You do not need to configure each Order Message separately.
• This option is ideal when you want one common success notification across all order flows.

📌 What happens if you select a specific Order Message?

If you choose a specific Order Message:

• The notification template will only be sent for payments related to that specific Order Message.
• You can create different success messages for different types of orders.

Step 2.3 — Select Meta Approved Template

Click the Select Template dropdown and choose a Meta Approved Template that should be sent when payment succeeds.

Step 2.4 — Add More Success Notifications (Optional)

If you want unique success messages for different types of orders:

• Click Add More
• Select Order Message
• Select Meta Approved Template

Step 2.5 — Save the Success Configuration

Click the Save button.

A confirmation message (toast) will appear once the configuration has been saved.

Important Notes for Success Notifications

• You must have at least one complete row when the Success toggle is enabled.
• Each row must contain:
  • An Order Message
  • A Meta Approved Template
• If a row is incomplete, validation errors will appear.

📸 Insert Screenshot Here
[Image: Validation Error – Missing Fields (Order Message or Template)]

3. Set Up Payment Failure Notifications

Step 3.1 — Enable Failure Notification

Scroll down to the Manage Payment Failure Notifications section.

• Turn ON the Enable Payment Failure Notification toggle.

Step 3.2 — Select Order Message

Choose between:

• All Order Messages, or
• A specific Order Message

What happens if you select “All Order Messages”?

If you select All Order Messages:

• The chosen Meta Approved Template will be applied to all payment failures, regardless of which Order Message triggered the payment.
• This is ideal when you want one universal failure notification.

What happens if you select a specific Order Message?

• Only failures related to that specific Order Message will trigger the chosen template.

Step 3.3 — Select Meta Approved Template

Choose the Meta Approved Template that should be sent when a payment fails.

Step 3.4 — Add More Failure Notifications (Optional)

If you want different failure notifications for different order types:

• Click Add More
• Select Order Message
• Select Meta Approved Template

Step 3.5 — Save the Failure Configuration

Click the Save button.

You will see a success toast confirming the settings.

4. Review & Finalize Your Notification Settings

Before leaving this section, ensure:

• Success Notification = ON (if required)
• Failure Notification = ON (if required)
• Each enabled event contains at least one complete mapping row
• Every row includes:
  • A valid Order Message
  • A valid Meta Approved Template

Your Payment Notifications setup is now complete.