App Integration Guide (Developers)
https://{{yourdomain}}.freshdesk.com/api/v2/ticket_fields
[
...
{
"id": 84000498108,
"name": "group",
"label": "Group",
"description": "Ticket group",
"position": 7,
"required_for_closure": false,
"required_for_agents": false,
"type": "default_group",
"default": true,
"customers_can_edit": false,
"label_for_customers": "Group",
"required_for_customers": false,
"displayed_to_customers": false,
"created_at": "2022-04-12T10:47:40Z",
"updated_at": "2022-04-12T10:47:40Z",
"choices": {
"Billing": 84000228910,
"Customer Support": 84000228913,
"Escalations": 84000228911
}
},
{
"id": 84000498109,
"name": "agent",
"label": "Agent",
"description": "Agent",
"position": 8,
"required_for_closure": false,
"required_for_agents": false,
"type": "default_agent",
"default": true,
"customers_can_edit": false,
"label_for_customers": "Assigned to",
"required_for_customers": false,
"displayed_to_customers": true,
"created_at": "2022-04-12T10:47:40Z",
"updated_at": "2022-04-12T10:47:40Z",
"choices": {
"naveen": 84010043621,
"Naveen Kolhe": 84010043492
}
},
{
"id": 84000498111,
"name": "description",
"label": "Description",
"description": "Ticket description",
"position": 10,
"required_for_closure": false,
"required_for_agents": true,
"type": "default_description",
"default": true,
"customers_can_edit": true,
"label_for_customers": "Description",
"required_for_customers": true,
"displayed_to_customers": true,
"created_at": "2022-04-12T10:47:40Z",
"updated_at": "2022-04-12T10:47:40Z"
},
{
"id": 84000498112,
"name": "company",
"label": "Company",
"description": "Ticket Company",
"position": 11,
"required_for_closure": false,
"required_for_agents": true,
"type": "default_company",
"default": true,
"customers_can_edit": true,
"label_for_customers": "Company",
"required_for_customers": true,
"displayed_to_customers": true,
"created_at": "2022-04-12T10:47:41Z",
"updated_at": "2022-04-12T10:47:41Z"
},
{
"id": 84000498190,
"name": "cf_favourite_game",
"label": "Favourite Game",
"description": null,
"position": 12,
"required_for_closure": false,
"required_for_agents": false,
"type": "custom_dropdown",
"default": false,
"customers_can_edit": true,
"label_for_customers": "Favourite Game",
"required_for_customers": false,
"displayed_to_customers": true,
"created_at": "2022-04-12T11:00:08Z",
"updated_at": "2022-04-12T11:00:08Z",
"choices": [
"Hockey",
"Football",
"Chess",
"Cricket"
]
},
{
"id": 84000498207,
"name": "cf_note_from_agent",
"label": "Note from Agent",
"description": null,
"position": 13,
"required_for_closure": false,
"required_for_agents": false,
"type": "custom_paragraph",
"default": false,
"customers_can_edit": true,
"label_for_customers": "Note from Agent",
"required_for_customers": false,
"displayed_to_customers": true,
"created_at": "2022-04-12T11:01:01Z",
"updated_at": "2022-04-12T11:01:01Z"
},
{
"id": 84000498208,
"name": "cf_date_of_contact",
"label": "Date of Contact",
"description": null,
"position": 14,
"required_for_closure": false,
"required_for_agents": false,
"type": "custom_date",
"default": false,
"customers_can_edit": true,
"label_for_customers": "Date of Contact",
"required_for_customers": false,
"displayed_to_customers": true,
"created_at": "2022-04-12T11:01:37Z",
"updated_at": "2022-04-12T11:01:37Z"
}
]
{"key":"key_name","value":"actual_value"}
https://{{yourdomain}}.freshdesk.com/api/v2/ticket_fields?pc_json_parser_type=filterByKeyValue&pc_json_parser_template={"key":"default","value":"false"}
[
{
"id": 84000498190,
"name": "cf_favourite_game",
"label": "Favourite Game",
"description": null,
"position": 12,
"required_for_closure": false,
"required_for_agents": false,
"type": "custom_dropdown",
"default": false,
"customers_can_edit": true,
"label_for_customers": "Favourite Game",
"required_for_customers": false,
"displayed_to_customers": true,
"created_at": "2022-04-12T11:00:08Z",
"updated_at": "2022-04-12T11:00:08Z",
"choices": [
"Hockey",
"Football",
"Chess",
"Cricket"
]
},
{
"id": 84000498207,
"name": "cf_note_from_agent",
"label": "Note from Agent",
"description": null,
"position": 13,
"required_for_closure": false,
"required_for_agents": false,
"type": "custom_paragraph",
"default": false,
"customers_can_edit": true,
"label_for_customers": "Note from Agent",
"required_for_customers": false,
"displayed_to_customers": true,
"created_at": "2022-04-12T11:01:01Z",
"updated_at": "2022-04-12T11:01:01Z"
},
{
"id": 84000498208,
"name": "cf_date_of_contact",
"label": "Date of Contact",
"description": null,
"position": 14,
"required_for_closure": false,
"required_for_agents": false,
"type": "custom_date",
"default": false,
"customers_can_edit": true,
"label_for_customers": "Date of Contact",
"required_for_customers": false,
"displayed_to_customers": true,
"created_at": "2022-04-12T11:01:37Z",
"updated_at": "2022-04-12T11:01:37Z"
}
...
]
{
…
"position": 14,
"required_for_closure": false,
"required_for_agents": false,
"url": "http://localhost",
"text": "localhost",
customers_can_edit": true,
"label_for_customers": "Date of Contact",
"nestedItems": {
"custom_fields": [
{
"key": "first_name",
"value": "Naveen"
},
{
"key": "last_name",
"value": "Kolhe"
},
{
"key": "email",
"value": "[email protected]"
}
]
}
}
[
[
{
"key": "first_name",
"value": "Naveen"
},
{
"key": "last_name",
"value": "Kolhe"
},
{
"key": "email",
"value": "[email protected]"
}
]
]
[
{
"id": 1001,
"imageUrl": "https://hub.dummyapis.com/Image?text=DM&height=120&width=120",
"firstName": "Damaris",
"lastName": "Morar",
"email": "[email protected]",
"contactNumber": "4132690185",
"age": 30,
"dob": "29/10/1992",
"salary": 1.0,
"address": "Address1"
},
{
"id": 1002,
"imageUrl": "https://hub.dummyapis.com/Image?text=ZJ&height=120&width=120",
"firstName": "Zachariah",
"lastName": "Jakubowski",
"email": "[email protected]",
"contactNumber": "4652499338",
"age": 24,
"dob": "12/12/1998",
"salary": 2.0,
"address": "Address2"
},
{
"id": 1003,
"imageUrl": "https://hub.dummyapis.com/Image?text=NM&height=120&width=120",
"firstName": "Noble",
"lastName": "Mante",
"email": "[email protected]",
"contactNumber": "4611390172",
"age": 87,
"dob": "16/04/1935",
"salary": 3.0,
"address": "Address3"
},
{
"id": 1004,
"imageUrl": "https://hub.dummyapis.com/Image?text=MD&height=120&width=120",
"firstName": "Margarett",
"lastName": "Dooley",
"email": "[email protected]",
"contactNumber": "4650692540",
"age": 63,
"dob": "24/02/1959",
"salary": 4.0,
"address": "Address4"
},
{
"id": 1005,
"imageUrl": "https://hub.dummyapis.com/Image?text=SB&height=120&width=120",
"firstName": "Sarah",
"lastName": "Batz",
"email": "[email protected]",
"contactNumber": "4763699085",
"age": 23,
"dob": "20/12/1999",
"salary": 5.0,
"address": "Address5"
}
]
{
"{{{#each this}}}": {
"full_name": "{{{this.firstName}}} {{{this.lastName}}}",
"email": "{{{this.email}}}",
"employee_id": "{{{this.id}}}"
}
}
https://hub.dummyapis.com/employee?noofRecords=5&pc_json_parser_type=transform&pc_json_parser_template={"{{{#each this}}}":{ "full_name":"{{{this.firstName}}} {{{this.lastName}}}", "email":"{{{this.email}}}","employee_id":"{{{this.id}}}"}}
[
{
"full_name": "Damaris Morar",
"email": "[email protected]",
"employee_id": 1001
},
{
"full_name": "Zachariah Jakubowski",
"email": "[email protected]",
"employee_id": 1002
},
{
"full_name": "Noble Mante",
"email": "[email protected]",
"employee_id": 1003
},
{
"full_name": "Margarett Dooley",
"email": "[email protected]",
"employee_id": 1004
},
{
"full_name": "Sarah Batz",
"email": "[email protected]",
"employee_id": 1005
}
]
[
{
"id": 1001,
"imageUrl": "https://hub.dummyapis.com/Image?text=LR&height=120&width=120",
"firstName": "Leticia",
"lastName": "Rolfson",
"email": "[email protected]",
"contactNumber": "4649490099",
"age": 81,
"dob": "28/03/1941",
"salary": 1.0,
"address": "Address1"
},
{
"id": 1002,
"imageUrl": "https://hub.dummyapis.com/Image?text=AK&height=120&width=120",
"firstName": "Abner",
"lastName": "Kuhlman",
"email": "[email protected]",
"contactNumber": "4382699838",
"age": 33,
"dob": "14/11/1989",
"salary": 2.0,
"address": "Address2"
},
{
"id": 1003,
"imageUrl": "https://hub.dummyapis.com/Image?text=JP&height=120&width=120",
"firstName": "Jess",
"lastName": "Prosacco",
"email": "[email protected]",
"contactNumber": "4790896416",
"age": 79,
"dob": "05/11/1943",
"salary": 3.0,
"address": "Address3"
},
{
"id": 1004,
"imageUrl": "https://hub.dummyapis.com/Image?text=KA&height=120&width=120",
"firstName": "Kariane",
"lastName": "Aufderhar",
"email": "[email protected]",
"contactNumber": "4589291593",
"age": 42,
"dob": "08/05/1980",
"salary": 4.0,
"address": "Address4"
},
{
"id": 1005,
"imageUrl": "https://hub.dummyapis.com/Image?text=OJ&height=120&width=120",
"firstName": "Olivia",
"lastName": "Jakubowski",
"email": "[email protected]",
"contactNumber": "4243394189",
"age": 25,
"dob": "04/10/1997",
"salary": 5.0,
"address": "Address5"
}
]
{
"{{{#each this}}}": [{
"{{{#if !('phoneNumber' in this) & age > 70}}}":"{{{this}}}"}
]}
}
https://hub.dummyapis.com/employee?noofRecords=5?pc_json_parser_type=transform&pc_json_parser_template={ "{{{#each this}}}": [{ "{{{#if !('phoneNumber' in this) & age > 70}}}":"{{{this}}}"} ]} }
[
{
"id": 1001,
"imageUrl": "https://hub.dummyapis.com/Image?text=LR&height=120&width=120",
"firstName": "Leticia",
"lastName": "Rolfson",
"email": "[email protected]",
"contactNumber": "4649490099",
"age": 81,
"dob": "28/03/1941",
"salary": 1,
"address": "Address1"
},
{
"id": 1003,
"imageUrl": "https://hub.dummyapis.com/Image?text=JP&height=120&width=120",
"firstName": "Jess",
"lastName": "Prosacco",
"email": "[email protected]",
"contactNumber": "4790896416",
"age": 79,
"dob": "05/11/1943",
"salary": 3,
"address": "Address3"
}
]
{
"data": [
{
"emoji": "AUD",
"key": "AUD",
"value": "Australian Dollar"
},
{
"emoji": "EUR",
"key": "EUR",
"value": "Euro"
},
{
"emoji": "AZN",
"key": "AZN",
"value": "Azerbaijanian Manat"
},
{
"emoji": "ALL",
"key": "ALL",
"value": "Lek"
},
{
"emoji": "DZD",
"key": "DZD",
"value": "Algerian Dinar"
},
{
"emoji": "USD",
"key": "USD",
"value": "US Dollar"
},
{
"emoji": "XCD",
"key": "XCD",
"value": "East Caribbean Dollar"
}
]
}
{"{{{#each data}}}":"{{{this['key']}}}"}
https://connect.pabbly.com/api/return_api_body?pc_json_parser_type=transform&pc_json_parser_template={"{{{#each data}}}":"{{{this['key']}}}"}
["AUD","EUR","AZN","ALL","DZD","USD","XCD"]
{"{{{#each data}}}":"{{{this[‘{{dropdown_value}}’]}}}"}
["AUD","EUR","AZN","ALL","DZD","USD","XCD"]
["AUD","EUR","AZN","ALL","DZD","USD","XCD"]
["Australian Dollar","Euro","Azerbaijanian Manat","Lek","Algerian Dinar","US Dollar","East Caribbean Dollar"]