Frequently Asked Questions (FAQs)

What is Pabbly Subscriptions Billing?
Pabbly Subscription Billing is a recurring billing and subscription management software. If you are running an online business, you can use Pabbly Subscription Billing to manage your billing and customers easily.
Is Pabbly Subscriptions useful for my business?
Yes, if you are selling services online (B2C), and need to automate the hassle of management. Then Pabbly Subscriptions will be the best suite for you.
You can sell the subscription plans by checkout pages and collect the payment through the most trusted payment gateways.
Rest will be handled by our system (Like – Automatic recurring billing, tax, transaction and analytics, and so on)
We have designed the application by keeping the requirements of all kinds of business at first priority.
How can I join Pabbly Subscriptions?
You can choose any of the suitable plans. Click on the buy now button and provide us with a few of your details – Name, Email, and so on.
On confirming your account, you will get access immediately.
Or you can sign up for the free testing account from here – https://accounts.pabbly.com/signup
How one time/recurring/trial subscription works?
You need to create a product and plan in our system to sell your service. The plans can be created over different billing cycles like – onetime, auto-recurring payments, and configured recurring payment.Recurring payments are based on a weekly, monthly, and yearly basis.You will find these options while creating your plan. You can also provide free or paid trial subscriptions to your customers. In case of trial plans, the customer fills the payment details at the time of purchase but the amount is deducted after the trial is over.
How does your affiliate module work?
We provide an inbuilt module to our customer by which they can start a referral program, and get their product promoted against some commission.
In this, you can set up the affiliate system by creating the payout method, affiliate links, and commission rules. Get the affiliates signup by the system generated links and we provide them with a unique link for promotion. Refer the doc for complete working and the video tutorials – https://www.pabbly.com/subscriptions/docs/affiliate-management-system/
Which payment processing partner you have?
We provide the integration of PayPal, Stripe, Authorize.net, and Razorpay payment gateway. You just need to add the integration keys of the payment gateway in the Pabbly Subscriptions account. Further, we have also provided guidelines for integrating a custom payment gateway.
As different customers from different areas trust a particular gateway. So you can integrate any other payment gateway with your Pabbly Subscriptions account.
How many features are there in Pabbly?
Our high demand features are Coupons, Add-ons, Tax Module, Multi-Lingual Client Portal, Checkout page editor, Affiliate Module, Multi Plan checkout page, Custom Email notification system.
Branding features are – Custom Domain, Uploading Favicon, organization logo, Invoice customization.
Payment feature -Automatic payment, Manual and offline payments, Dunning management.
Transportation feature – Customer Import and export.
Get more details of our features – https://www.pabbly.com/subscriptions/docs/
What does a customer meanhere?
Customers are those who subscribe to your products or services. However, a customer can always purchase more than one subscription, but you can not exceed the limit of customers in your plan. For example- You have a limit of 50 customers in your plan. Pabbly provides a provision to purchase as many subscriptions as those 50 customers want to but you can’t have more than 50 customers in your account.
How many currencies do you support?
Currently, Pabbly Subscriptions is compatible with 30+ major global currencies like USD, Euros, INR, Rubles, and many more. Each currency supported by PayPal and Stripe is also supported by Pabbly subscriptions. Further, if you are using any other payment gateway then contact us at [email protected] and get your currency added to the system.
Can I integrate my system with Pabbly?
We have published the API keys on an open-source and you can use them for firing different actions in the account. Then the event data can be collected through Webhooks directly on your server. The data security is also taken care of through Passwords. No limitation in using the API and Webhooks. You can make the integration according to your needs.
Here are some documentation which you will need for integration –
API – https://www.pabbly.com/subscriptions/api
Webhook – https://www.pabbly.com/subscriptions/docs/webhooks/
SaaS Integration – https://www.pabbly.com/subscriptions/docs/integration-guide/
Is there any per-transaction fee or revenue charge?
You only need to pay the subscription amount and process unlimited transactions and generate huge revenue without paying anything extra to us.
We provide the most transparent pricing plans. You only pay what you see. There is no per transaction or revenue fee deducted in Pabbly Subscriptions.
Does your system compliant with the GDPR rules?
Yes, we follow all the acts for the customer data protection policy of Europe.
You can check the details in the user privacy policy – https://www.pabbly.com/privacy-policy/
The user details are securely stored in the system. The payment details like card number and others are saved in payment gateways only.
We do not store the card details in our system.
How can I upgrade or downgrade my subscription?
Login in to your account and go to My Subscription. There you will find the details of your current subscribed plan. Edit those details and choose the new suitable plan for you. Your current paid amount will be prorated and a new bill will be generated. Your account will be immediately upgraded to the new plans and the amenities will be added.
Do Pabbly Subscriptions offer a trial account?
Yes, you can sign up for the free testing account – https://accounts.pabbly.com/signup
All the features we provide are enabled in this account apart from the live payment gateways.
If you want to test the payments then you can enable the “Test payment gateway”. It works the same as other payment gateways.
Use the Upgrade button from the account to start the live payment collection.