How to Create and Manage Custom Contact Fields in Pabbly Chatflow

Contact custom fields let you add extra information about your contacts in Pabbly Chatflow. Besides the usual details like name and phone number, you can create your own fields to store things like “Lead Source” or “Favorite Product.” This helps you organize and use contact info better.

Follow these steps to define and manage custom contact fields for storing contact values inside your Pabbly Chatflow account.

Step 1: Log in to Your Pabbly Chatflow Account

Access your Pabbly Chatflow dashboard by signing in with your credentials.

Step 2: Navigate to Contact Custom Fields

• Go to the Settings module.
• In the navigation panel, click on Contact Custom Fields.

Step 3: View and Edit Existing Fields

You will see default fields such as:

1. Name
2. MobileNumber
3. LastName
4. FirstName

These default fields are usable on the Contacts page and in template messages. Note: These default fields are used internally in contacts and messages, but they are not accessible inside Flows. In Flows, only newly created custom contact fields will be available for dynamic mapping and automation logic.

Step 4: Add a New Custom Field

Click on the + Add More Field link to create a new field.

• Field Name: Should be written without spaces (e.g., LeadSource, PreferredProduct)
• Field Description: A short description to help identify its purpose (e.g., “Source from where the lead came”).

A trash icon will appear for any newly added custom field, allowing you to delete it if needed.

Step 5: Save Changes

After adding or editing fields, click the Save button to apply your changes.

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Originally posted by Manali Verma on 2025-04-25 (forum thread #28639).